Sales Support Officer

Job Type: Full time
Position: Sales Support Officer
Business Unit: Business Development
Locations: Lagos

Job Outline

Provides support to Sales representatives and responds to customer and prospect queries. Also, undertake administrative
job duties as it pertains to the business development department.

Responsibilities

• Generates and processes new sales leads as necessary
• Answers phone calls from customers and deals with problems as they arise
• Attend to walk-in customers providing necessary sales information
• Takes sales information and puts it into an easily readable format (Excel spreadsheet/CRM)
• Follows up with customers to make sure that they are satisfied with Sygnite products purchased.
• Provides any necessary data or reports to the sales team
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
• Arranges appointments with clients and sales team
• Acknowledges customers by responding to emails, texts, and phone calls
• Updates all contact information for clients
• Deals with any customer complaints and resolves the issue as necessary
• Communicate frequently with sales team to develop and implement new methods/procedures for increasing sales,
promoting brand awareness, encouraging customer loyalty, and expanding market territory’’
• Attend meetings as required with the Sales manager, Technical personnel, and others to discuss product
information, sales goals, and inter-departmental coordination efforts
• Processing of orders & warranty enquiries in a timely manner
• Arranges travel and accommodations for any salesperson that is meeting clients outside of the office
• Does any necessary administrative work including filing reports or presenting the sales team with necessary
documents
• Closely following up on all business leads within a 24-hour response timeline to clients.
• Submitting daily, weekly and monthly sales reports to Line Manager.
• All other tasks as assigned by Line Manager

Required Qualifications

• Minimum of Bachelor’s Degree.
• Proven work experience (1 year) as a Sales support associate or similar field.

Skills and Experience Required

• Basic understanding of sales principles and customer service practices.
• Computer literate with good knowledge of MS Outlook, Word & Excel
• Good customer care skills
• Good written and verbal English
• Accuracy and attention to detail
• Good organizational & administrative skills