Return and Refund Policy

At Sygnite Power & Energy Solutions, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you need to return a purchased item. This Return and Refund Policy outlines the specific procedures and conditions for returning products and/or seeking refunds. Please read this policy carefully before initiating a return.

  1. Return Eligibility and Timeframe

1.1.  Eligible Items: The following products are eligible for return:

  • Inverters
  • Batteries
  • Monitoring devices (if not installed or seal is unbroken)

1.2. Ineligible Items: The following items cannot be returned:

  • Cable kits and brackets
  • Can hub and racks

1.3. Return Initiation Timeline: To be eligible for a return, you must initiate the return process within 7 working days from the date of purchase. Returns initiated beyond this timeline may not be accepted.

  1. Standard Return Procedure

2.1. Initiation:

  • To start the return process, please fill out the return form available at link or contact our sales support team at the following numbers:
  • Lagos: 0808 307 3047
  • Abuja: 0907 466 9858

2.2. Returning at a Sygnite Office:

  • You can also return the item directly to any Sygnite office located at:

o   Lagos: Chancery House (Ground Floor), 5, C & I Leasing Drive, Lekki Phase 1

o   Abuja: (Suite 2, Wing D) Hafsat Plaza, 472 Constitution Avenue, Central Business Area

  • Our Sygnite Support Staff will assist you with the return process.

2.3. Shipping the Item:

  • If you are unable to bring the item to our office, please contact our Sygnite Support Staff or the designated contact person to arrange for shipping.
  • You are responsible for all shipping costs associated with returning the item to the nearest Sygnite office.
  1. Return Conditions

3.1. Packaging and Condition:

  • Items must be returned in their original packaging, including all seals, accessories, and manuals.
  • Please ensure that the item is in a resalable condition.

3.2. Timeline for Return:

  • Customers within Lagos and Abuja must return the item(s) within 2 business days from the date of return initiation.
  • Customers outside Lagos and Abuja must return the item(s) within 3 business days from the date of return initiation.
  1. Refund Process

4.1. Verification and Approval:

  • Once we receive the returned item, we will inspect it and verify the claim.
  • We will notify you of the approval or rejection of your claim.

4.2. Exchange or Refund:

  • If the claim is approved, we will proceed with either an exchange or a refund, depending on the availability of the requested item.
  • If the requested item is available, we will arrange for an exchange.
  • If the requested item is out of stock or no longer available, we will initiate a refund.
  1. Required Documents for Refund
  • To process a refund, please provide the following documents:

o   Invoice/Receipt

o   Sygnite Return Form

o   Waybill (shipping document)

  1. Acceptable Reasons for Refund
  • We accept refund requests for the following reasons:

o   Wrong products delivered

o   Defective products

 

Please note that any refund or exchange request must comply with the terms and conditions specified in this policy.

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team for assistance. We are dedicated to ensuring your satisfaction with our products and services.